中文
Contact the relevant department of HKTVmall
Merchant FAQ Website
:
https://sites.google.com/view/hktv-merc-faq/
Merchant Academy
:
https://academy.hktvmall.com/
Order Delivery Enquiry (before in-hub)
No order notification received/
Unable to print order
Insufficient stock
Delive
ry issues/
GOGOVAN rel
ated enquirie
s
[Merchant Delivery]
Assist merchant to contact customers before delivery
After in-hub -
Enquiry about customers 3R /
Return courier charge
Why order was CS cancel
Packaging material inquiry
Items Listing/ Store Page- System setting
Store page setup &
enhancement
Create a new SKU
Cannot find a suitable brand/
color/ size/ shop name/
category code/
place of origin in MMS
Change store name showing in the website URL
Change store name showing on the waybill
Items Listing and QA related enquiries
Rapid Antigen Tests Products
Food & Beverage Product
(Including Wine)
Supplem
en
t
Pharmacy & Poison Product
Chinese Medicine
Pesticide Product
Electrical Product
Consumer Product / Toys
Adult Produ
ct
Other Product Categories
MMS/EXCHANGE System Issues
Exchange issues
MMS issues
Cannot receive email notification/
change
contact
information in MMS
Store Operation
Respond to product reviews
Store rating
Change of pick up date setting
Change of Non-business day setting
Contract enquiry/
Open a new store
Special Commission Rate
Renewal Enquiry
Store promotion / Marketing/ Advertising
Create or Edit BB page code
Redemption rule/ Freebie/
Buy more Save more
Discount price/
Promotion contract/
Mix & Match promotion
Apply marketing
promotion offer
Using HKTVmall logo for promotion
Ad credit /
Ad Booking System
Finance / PCR Related/ Penalties Enquiry
Payment/ PCR status
Discrepancy in order status
Discrepancy in
commission rate
Discrepancy in other adjustment penalties
Other payment enquiries
Bank info enquiry
Penalty enquiry
3PL Enquiry
Subscription and Fee
Booking and Merchant Operation
Storage, Fulfillment and Delivery
System Issues
Other Enquiries
Other enquiries
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